The role
We’re looking for a Senior Operations Engineer in Singapore to join our Managed Operations & Support (MOS) team. Your mission will be to keep our cloud-hosted platforms secure, reliable, and high-performing – ensuring the systems behind digital banking run smoothly every single day.
You’ll take ownership of incident management, deployments, and daily operations, while working closely with internal teams, partners, and customers. This is a hands-on role where you’ll combine technical expertise, problem-solving, and collaboration.
About you
You’re someone who thrives in complex technical environments and takes pride in keeping mission-critical systems running smoothly. You combine deep technical expertise with a problem-solving mindset and know how to stay calm under pressure.
You’re comfortable working independently, yet you enjoy collaborating across teams and with customers. You care about doing things the right way – following processes, keeping documentation clear, and ensuring operational excellence. Most importantly, you’re curious, proactive, and eager to grow with a team that shapes the future of digital banking.
What You’ll Do
- Monitor and manage our hosted Realtime-XLS application and related systems.
- Handle daily operations including batch processing and file imports/exports.
- Lead incident management from detection to resolution.
- Deploy applications, upgrades, and patches into production and UAT.
- Troubleshoot system and application issues, ensuring performance and uptime.
- Administer users, access, and platform housekeeping activities.
- Collaborate with customer teams and hosting providers on operational matters.
- Prepare documentation, reports, and root cause analyses.
What you’ll bring
Must-have:
5+ years in a similar operations engineering role.
Strong English communication skills.
Experience with infrastructure monitoring tools (PRTG, Nagios, Zabbix, etc.).
Scripting skills (Perl, Python, Bash, KornShell).
Cloud experience (Azure, AWS, Oracle Cloud) outside a pure DevOps model.
Knowledge of infrastructure security (PCI-DSS or ISO 27001 environments).
Basic database and Java/J2EE/NodeJS administration.
Solid networking knowledge (TCP/IP, routing, troubleshooting).
Experience with application servers (Tomcat, NodeJS).
Batch job monitoring (e.g., Control-M, Autosys, IBM TWS).
Web server installation and configuration.
3+ years in customer-facing roles.
Nice-to-have:
System performance monitoring and analysis.
Experience with POS terminals and payment network infrastructure.
Knowledge of the retail payments or banking industry.
Basic familiarity with DevOps, containers, automation, or CI/CD.
Why Finshape?
- Work on mission-critical systems powering digital banking.
- Be part of a global team shaping the future of financial technology.
- Join a collaborative environment where ownership, problem-solving, and innovation matter.
When You’ll Start
- As soon as possible
Where You’ll Work
- Singapore
APPLY FOR THIS JOB!
We’ll get back to you as soon as possible.
