Trying to win the price war in banking? Don’t bother
But just because you can’t win the price war doesn’t mean you shouldn’t fight. My advice? Focus on the battle for customers' hearts and minds instead.
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customer service
What banks should learn from The Ritz-Carlton about giving customers financial ...
You know you’ve nailed customer experience when Apple takes a leaf out of your book. I’m talking about The Ritz Carlton, of course.
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Getting emotional: help customers feel better about themselves – and your bra...
Clients’ emotions have a huge effect on customer experience and satisfaction, trust and even brand loyalty. It’s time to embrace them.
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Machine learning in banking: big cost, big gain?
Many banking decision-makers still don’t think that machine learning technology, a subset of artificial intelligence, is worth the hassle. Or the money. Here’s why they’...
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Google Duplex in banking? Not so fast
Google’s experimental voice technology, which can carry out human-like phone conversations, sure sounds like something banks could put to good use. But if you ask bankers or...
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