Trying to win the price war in banking? Don’t bother
But just because you can’t win the price war doesn’t mean you shouldn’t fight. My advice? Focus on the battle for customers' hearts and minds instead.
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What banks should learn from The Ritz-Carlton about giving customers financial ...
You know you’ve nailed customer experience when Apple takes a leaf out of your book. I’m talking about The Ritz Carlton, of course.
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Where are we now? Looking back on last year’s predictions for digital banking
Let’s have a quick look at the key digital banking trends analysts, researchers and visionaries predicted for 2019 and see some of the hits, the misses and the here-to-stays...
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What banks and neobanks must learn from big techs
If there’s anything incumbents and neobanks can – and probably should – bond over, it’s the increasing competition they both face from big tech companies.
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Apple Card: the big Apple move
Apple Card, the tech giant’s first real move into financial services, is officially here, bringing more seamless experiences for iPhone users and a throbbing headache for th...
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