TBC Bank
Building and maintaining the number one position on the market
TBC Bank won global finance award as one of the best digital banks globally.
Customer base
Over 2,9 mil. clients
Award
Most innovative corporate digital bank in CEE 2021
Market share
39% of the market share
The challenge:
- Ambitious mandate to become the digital market leader and automate end-to-end processes.
- Outdated mobile and internet banking tools limited usability and slowed innovation.
- Increasing regulatory pressure, including PSD2 compliance requirements.
- Need for a modern, intuitive, omni-channel experience to meet rising customer expectations.
The solution:
- Delivered a new internet banking platform with modern UX and expanded functionality.
- Launched a fully integrated mobile banking app with intuitive design and contextual geolocation features.
- Implemented a unified omni-channel digital banking experience across web and mobile.
- Enabled fast PSD2 compliance through a flexible, modular architecture.
- Increased delivery productivity through agile collaboration without additional team load
The result:
- 7× growth in digital channel users within 12 months of launch.
- Significant increase in electronic transactions supporting operational cost reduction.
- Strong new acquisition channel for loans, deposits, and customer growth.
- Expanded ecosystem through open banking, enabling payments for utilities, taxes, and other government services.

Impact in Numbers
97%
YOY net profit
198.5 mln GEL
5%
YoY total deposits
15,038.2 mln GEL
4%
YoY total loans
17,047.4 mln GEL
Interview
Insights from Vazha Beriashvili
Vazha Beriashvili, Payments Tribe and Chapter Lead at TBC Bank shares the bank’s vision in digital transformation
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Read the full client story
Building and maintaining the number one position on the market
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