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TBC Bank

Building and maintaining the number one position on the market

TBC Bank won global finance award as one of the best digital banks globally.

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Customer base

Over 2,9 mil. clients

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Award

Most innovative corporate digital bank in CEE 2021

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Market share

39% of the market share

The challenge:

  • Ambitious mandate to become the digital market leader and automate end-to-end processes.​
  • Outdated mobile and internet banking tools limited usability and slowed innovation.​
  • Increasing regulatory pressure, including PSD2 compliance requirements.​
  • Need for a modern, intuitive, omni-channel experience to meet rising customer expectations.​

The solution:

  • Delivered a new internet banking platform with modern UX and expanded functionality.
  • Launched a fully integrated mobile banking app with intuitive design and contextual geolocation features.
  • Implemented a unified omni-channel digital banking experience across web and mobile.​
  • Enabled fast PSD2 compliance through a flexible, modular architecture.​
  • Increased delivery productivity through agile collaboration without additional team load

The result:

  • 7× growth in digital channel users within 12 months of launch.​
  • Significant increase in electronic transactions supporting operational cost reduction.​
  • Strong new acquisition channel for loans, deposits, and customer growth.​
  • Expanded ecosystem through open banking, enabling payments for utilities, taxes, and other government services.
TBC Bank

Impact in Numbers

97%

YOY net profit

198.5 mln GEL

5%

YoY total deposits

15,038.2 mln GEL

4%

YoY total loans

17,047.4 mln GEL

Interview

Insights from Vazha Beriashvili

Vazha Beriashvili, Payments Tribe and Chapter Lead at TBC Bank shares the bank’s vision in digital transformation

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Read the full client story

Building and maintaining the number one position on the market

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