Product
& solutions support
We stay with you, long after go-live.
We provide SLA-backed support for both the DBOS platform and the solutions built on it, so your bank keeps running, keeps evolving and never has to fight alone when something goes wrong.
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Platform support
We continuously develop and improve DBOS: new features, performance improvements, technology updates and adaptations to cybersecurity and regulatory changes. Delivered under a defined SLA covering response times, update delivery and availability commitments.
Solution support
Prioritised initiatives with clear owners and timelines. We support the solution your bank has built on DBOS: operational support under agreed SLA, defect resolution, monitoring and proactive infrastructure checks. Beyond break-fix: new features, customizations, capability extensions and team training as your needs evolve.
Support is not a safety net — it is a growth enabler. Reliable support frees your team to focus on innovation rather than maintenance. We design our support model to make your team more capable over time, not more dependent on us.
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Are running a live solution on DBOS and need ongoing platform and solution support.
Want a single accountable partner for both platform evolution and solution maintenance.
Need SLA-backed reliability they can depend on.
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