ČSOB

The challenge:

Advancing digital solutions for business clients

ČSOB Slovakia, one of the country's leading financial institutions, lacked a dedicated business banking platform to serve its corporate and SME clients, falling behind competitors with strong digital offerings.

Without a cohesive digital strategy, the bank faced operational inefficiencies and struggled with fragmented systems across the KBC Group, creating significant integration challenges.

This absence of a robust digital infrastructure led to a loss of market share, further intensifying the urgency to launch a competitive solution under high time pressure to regain relevance and strengthen its position in the market.

The solution:

Building a scalable and integrated platform

Finshape partnered with ČSOB to develop a scalable, feature-rich business banking platform tailored to the needs of corporate and SME clients. The platform’s success quickly led to its expansion into a company-wide digital banking solution, now known as Company Digital Banking.

Designed with comprehensive features, it includes smart and batch payments, advanced client administration tools, and seamless system integration. To ensure alignment with business goals, strategic workshops were conducted to manage over 160 change requests efficiently.

Despite the complexity of the project, Finshape delivered a high-quality solution on time, successfully launching within the two year timeline.

The result:

Regaining market position and enhancing CX

CSOB regained its competitive edge, enhanced customer experience, and positioned itself for future digital expansion into retail banking.

The platform's success solidified CSOB’s role as a leader in Slovak banking and aligned with KBC Group’s broader digital vision, positioning CSOB for continued innovation.

ČSOB has reaffirmed its position as a market leader with a top-tier digital banking platform, extending its impact beyond corporate clients to retail banking. Through automation and integration, the bank has enhanced operational efficiency, optimizing processes for a seamless customer experience. The platform’s modern and intuitive features further elevate customer engagement and satisfaction. Aligned with KBC Group’s long-term digital innovation strategy, these advancements position CSOB for sustained growth and leadership in the evolving financial sector.

Company digital platform

Total assets

Portfolio